Shipping policy

At MUKA, we strive to provide you with the best shopping experience, which includes fast and reliable shipping. Please review our shipping policy below:

Processing Time
We typically process orders within 1-3 business days. Please note that custom orders may take additional time to ensure the highest quality and precision. Custom orders are generally processed within 5-7 business days depending on complexity and design.

Shipping Time
Once your order has been shipped, it typically arrives within 5-15 business days. Shipping times may vary based on your location and the shipping method selected at checkout. Please keep in mind that custom orders may require additional shipping time depending on the nature of the product.

Shipping Costs
Shipping costs are calculated at checkout based on your location and the items in your cart. For custom orders, shipping fees will be provided during the order confirmation process.

Order Tracking
Once your order has been shipped, we will send you a tracking number to monitor the status of your shipment. You can track your order through the carrier's website.

International Shipping
We offer international shipping! Shipping times and costs for international orders may vary. Customers are responsible for any customs fees, taxes, or import duties that may apply.

Address Accuracy
Please ensure that your shipping address is correct when placing an order. We are not responsible for any delays or issues caused by incorrect address information.

Delays
While we aim to provide timely shipping, please understand that external factors (such as weather, holidays, or customs processing) can occasionally lead to shipping delays. We appreciate your patience and understanding in these cases.

If you have any questions or concerns about your order, please don’t hesitate to reach out to us at mukajewelery@gmail.com.